Understand your team’s work through their chats

With AutoAudit

• You can see right away who replies fast and who often keeps customers waiting, without checking chats one by one.
• Unanswered chats are flagged straight away, with the staff member and how long the customer has been waiting.
• Replies that are too short or only answer half the question get caught, so you know what your team needs to fix.

With AutoAudit

• Every reply is checked against your SOP, and required steps the customer was not told about are flagged straight away.
• Chats that miss your SLA reply deadline show up, along with how late they were.
• Complaints not yet handled and promises not yet kept are flagged too, so no customer gets forgotten.